Jennifer Scalf
Jennifer Scalf is a senior manager of technical account managers working with telecommunications customers at Red Hat. She has the unique skill of being able to listen to what a customer says they want and to then ask the right questions and lead the right conversation to understand if that’s what they truly need.
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March 5, 2024
S1E1: The Art of Revealing Customer Needs with Jennifer Scalf
What if the most important thing you can do with customer feedback is slow down and really listen? In this episode, Karl and Danielle are joined by Jennifer Scalf, someone who has spent nearly two decades living in the space between products and customers. Jennifer shares what it is actually like to walk into high‑stakes conversations where something is not working, tensions are high, and everyone wants an answer fast. Instead of rushing to solutions, she explains how presence, curiosity, and t...
Guest: Jennifer Scalf